SHIPPING POLICY

At Viettoyshop, we are committed to providing you with a simple, convenient, and reliable online shopping experience. Below is our shipping policy for both Vietnam and the United States.

1. Shipping Coverage

  • Vietnam: Nationwide delivery to all provinces and cities.

  • United States: Delivery to all states across the US.

2. Order Processing Time

  • Both Vietnam and the US: Orders are processed within 1–2 business days after payment confirmation.

  • During peak seasons (holidays, Tet, Black Friday, Cyber Monday, etc.), processing times may be longer.

3. Shipping Time

  • Vietnam:

    • Inner-city areas (Hanoi & Ho Chi Minh City): 1–3 business days.

    • Suburban and rural areas: 3–7 business days.

    • Total delivery time (order placed → received): 2–9 business days.

  • United States:

    • Shipping time: 5–9 business days.

    • Total delivery time (order placed → received): 6–11 business days.

4. Shipping Carriers

  • Vietnam: We partner with trusted carriers such as Viettel Post, Giao Hang Nhanh, and J&T Express.

  • United States: We use reliable services such as USPS, UPS, and FedEx.

5. Shipping Fees

  • Vietnam: Fixed shipping fee of 40,000 VND for all orders.

  • United States: Free shipping for all orders.

6. Order Tracking

Once your order has been shipped, Viettoyshop will provide a tracking number via email or SMS so you can monitor your order status online.

7. Shipping Support Policy

If your order encounters any issues (delay, incorrect product delivery), please contact Viettoyshop via email or hotline for prompt assistance.

8. Important Notes

Please check your product carefully upon delivery. If you find any damage caused during shipping, notify Viettoyshop within 24 hours of receipt to be eligible for an exchange or return.

Thank you for trusting and choosing Viettoyshop! We are always ready to serve you and ensure your complete satisfaction.