Return & Refund Policy

At Viettoyshop, we are committed to providing our customers with the highest level of satisfaction. That’s why we have a clear and flexible return and exchange policy to protect your rights in both Vietnam and the United States.

1. Return & Exchange Conditions

  • The product must remain intact, unused, undamaged, and clean.

  • The original packaging, accessories, and purchase receipt from Viettoyshop must be included.

  • Return period:

    • Vietnam: Within 7 days from the date of receipt.

    • United States: Within 30 days from the date of receipt.

2. Eligible Cases for Return or Exchange

  • The product has a technical defect or is damaged during shipping.

  • The product delivered does not match the model, size, or quantity of the order.

3. Return & Exchange Process

  • Step 1: Contact us via email or hotline listed on the Viettoyshop website to request a return or exchange, including photos of the defective product (if applicable).
  • Step 2: Carefully repackage the product and send it to our warehouse/office at: Thôn 4, Xã Thi Sơn, Huyện Kim Bảng, Tỉnh Hà Nam, Việt Nam.
  • Step 3: Wait for confirmation. The return or exchange will be completed within 3–5 business days after we receive and inspect the product.

4. Refund Policy

  • Eligibility: Refunds apply for products that are defective, damaged during shipping, or not as described.

  • Refund timeline: Within 7 business days from the date we receive the returned product and confirm its condition.

5. Return Shipping Costs

  • Free of charge if the issue is caused by Viettoyshop.

  • For change-of-mind returns (not due to product defect), the customer will bear the return shipping cost: 50,000 VND (in Vietnam) or the actual shipping fee (in the United States).

6. Additional Notes

  • This policy does not apply to custom-made products.

  • We are not responsible for any items returned without prior notification.

Customer Support Contact:

We’re always happy to assist you!

Thank you for choosing Viettoyshop!