PRIVACY POLICY

1. Purpose and Scope of Information Collection

When customers visit and shop at Viettoyshop, we may collect personal information, including but not limited to:

  • Full name, phone number, email address, and shipping address.

  • Payment information (e.g., credit card number, bank account details – if required for the transaction).

  • Browsing behavior information (cookies, IP address, browser type) to improve the user experience.

Purposes of collection:

  • To process orders and ensure accurate delivery.

  • To provide customer support services.

  • To improve the quality of products, services, and shopping experience.

  • To send promotional and marketing information (with customer consent).

  • To comply with applicable laws and regulations in Vietnam and the United States.

2. Scope of Use of Information

Customer personal information may be used for:

  • Processing orders, deliveries, and after-sales support.

  • Providing notifications about products, services, or related changes.

  • Data analysis to enhance the shopping experience.

  • Complying with lawful requests from authorities under the laws of Vietnam or the United States.

We do not share, sell, or rent personal information to third parties, except in the following cases:

  • With the explicit consent of the customer.

  • Upon a lawful request from a competent state agency (Vietnam) or law enforcement authority (US).

3. Retention Period of Information

  • In Vietnam: Information is stored until the customer requests deletion or when it is no longer needed for the stated purposes.

  • In the United States: Information may be retained for as long as reasonably necessary to fulfill the stated purposes or as required by federal and state laws.

4. Commitment to Protect Personal Information

We implement technical and administrative measures to protect personal information from unauthorized access, use, or disclosure, including:

  • Data encryption during transmission and storage.

  • Restricted internal access rights.

  • Regular security audits and monitoring.

For the US market, we comply with privacy regulations under the California Consumer Privacy Act (CCPA) and applicable federal laws.
For the Vietnam market, we comply with the Law on Network Information Security and related decrees.

5. Customer Rights Regarding Personal Information

Customers in Vietnam and the United States have the right to:

  • Request to review, correct, update, or delete their personal information.

  • Opt out of receiving marketing communications from Viettoyshop.

  • Request a copy of the personal data we store.

To exercise these rights, please contact us at:

6. Changes to the Privacy Policy

Viettoyshop reserves the right to update or modify this Privacy Policy at any time to comply with the laws of Vietnam and the United States.
All changes will be posted on the website before they take effect and will clearly state the effective date.

Viettoyshop – Committed to protecting customer privacy in Vietnam and the United States.